You are: individual
Initiate your claim online
To initiate your claim, please complete the Report a Death Claim online form.
Initiate your claim by telephone
To initiate your claim by telephone, please enter the policy number so we can direct you to the appropriate service center for your policy.
American General Life Insurance Company and The United States Life Insurance Company in the City of New York
Life Insurance Customers
Phone: 844-452-3832
PO Box 818100
Cleveland, OH 44181
Fax: 855-601-1834
Life Insurance Customers
Phone: 800-633-6259
PO Box 650253
Dallas, TX 75265-0400
Phone: 800-633-6259
Fax: 855-851-5407
Life Insurance Customers
PO Box 818008
Cleveland, OH 44181
Phone: 800-888-2452
Fax: 844-930-0370
American General Life Insurance Company and The United States Life Insurance Company in the City of New York
Life Insurance Customers
PO Box 818008;
Cleveland, OH 44181
Phone: 800-888-2452
Fax: 844-930-0370
Forms and documents you may need to file your claim
All of the forms and requirements for your specific claim type and situation will be provided in the claims packet sent to you. For a summary of forms and documents needed to file your claim visit:
If the total benefit amount of the policy is $15,000 or less:
The claim may be eligible for expedited processing. A member of our claims team will contact the beneficiary within 24 hours to authenticate the beneficiary identity and discuss information we will need to process the claim.
Payment by check is sent within 5 business days after we receive proof of death. Please allow 3 to 5 days for the check to arrive by mail.
If the total benefit amount of the policy is greater than $15,000:
A claims packet is sent to all beneficiaries within 5 business days of the initial notification. The packet will include all of the forms and information you will need to file your claim. The claims packet is sent by mail or email, depending on your preferred method of communication.
For most claims, we will review and process the claim within 5 business days once all requirements are received in good order. Please note that some claims require an investigation so may take longer to review.
See Claims requiring an investigation for additional information.
Payment is made according to instructions provided by the beneficiary. Please allow 3 to 5 days’ mailing time for check payments.
If anything is missing or incomplete that may delay processing, we will notify you within 5 business days and follow up as needed regarding outstanding issues which must be resolved for the claim to be paid.
To protect your privacy, we only communicate with the beneficiary (or beneficiaries), the beneficiary’s attorney, the servicing agent, or the funeral home (only for claims where benefits are assigned to the funeral home).
Need more information?
All forms and requirements for your specific claim type and situation will be provided in the claims packet sent to you.
If you would like to learn more about the claims process or requirements for specific situations, click one of the links below.