Answering with Care

An improved experience with the Corebridge Client Care Center

The Corebridge Financial Client Care Center leaves an impression with many of your employees. And it is oftentimes our first chance to help them feel at ease and confident that their financial future is in good hands.

We have invested heavily in accelerating this experience to ensure we lead with empathy and resolve inquiries quickly.

Here is a quick overview of everything that’s new and upcoming:

Call-back assist

Allows your employees to reserve their spot in line and request a call-back when it’s time to meet with a representative versus waiting on the phone.

Automated withdrawal check

Allows participants to learn the status of their request without speaking with an agent. Our voice response system can provide an answer with some quick information.

Post-call survey

Offers immediate, real-time feedback on their call. Since launching, your participants have rated us over 90% in positive experiences.

AI-assisted “care coach” training

Care coach has helped more than 126 client care center representatives role play to help improve soft, personal skills to answer calls with caller sentiment in mind. Each representative is scored, and the results are shared with their leadership team as a coaching opportunity.

AI-enhanced data search

Will auto-populate pre-known information—such as plan rules— to help representatives answer questions with speed and accuracy.

These enhancements are just the beginning.

We will continue to look for new ways to improve and exceed expectations, while pushing forward to accelerate innovation that will make a difference.

Visit our Insights to Outcomes page to find new ways to engage employees, learn tips for making your job easier and get professional development insight.